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Diptyque
Visit DiptyqueDiptyque’s UK shop offers fragrances, scented candles, home diffusers and bath and body products. Explore its own collections and gift sets online, with customer support and selected London boutique collection options.
- Founded
- —
- Headquarters
- —
- Company reg. no.
- 04338898
- Physical Store
- Yes
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About Diptyque
Diptyque’s UK range centres on personal fragrance and scents for the home. Eaux de parfum and eaux de toilette sit alongside candles in several sizes, room sprays and refillable diffusers. Bath and body collections include hand wash, lotions and cleansing gel. The website also offers gift sets and decorative pieces, with product pages explaining formats, sizes and the scents in each collection.
Saint Germain Limited is named as the UK website operator and seller. It is an active English company incorporated in December 2001, separate from the wider Diptyque brand story. Customers can order online, while the UK shipping policy offers collection from selected London boutiques. Delivery services depend on location, and the dedicated returns policy sets conditions for unused goods and original packaging.
Contact information
Phone
Registered address
43 Great Marlborough Street London England W1F 7JL
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What does Diptyque’s UK shop sell?
Its own collections include perfumes, scented candles, home fragrance diffusers and room sprays, plus bath and body products. Gift sets and decorative pieces are also shown on the UK website.
Who is the UK seller?
The UK terms name Saint Germain Limited as operator and seller, company 04338898. Companies House records incorporation in December 2001; that is the legal entity’s date, not a brand founding claim.
How can I contact Customer Care?
Email [email protected] or call +44 808 501 5907. Published hours are Monday–Friday, 9am–6pm, and Saturday, 9am–4pm, excluding public and bank holidays. An online form is also offered.
Does Diptyque have physical boutiques?
Yes. Its UK policies refer to Diptyque boutiques separately from department stores and concessions, and offer collection in selected London boutiques. Ask Customer Care for current branch details.
What delivery options are described for the UK?
The UK shipping policy lists DPD and Royal Mail services, depending on location. Published delivery estimates differ between pages, so confirm timing and charges for your postcode before ordering.
Can I collect an online order in a boutique?
Selected London boutiques offer free collection. The policy says processing takes one working day; wait for the ready email, then collect within five days. Check availability for your order.
What is the online returns policy?
The dedicated UK policy allows returns within 28 days of delivery. Goods must be unused, unopened and in original packaging with labels. For a full-order return, include any promotional gift received.
How do I send an eligible return?
Start through the returns portal for a Royal Mail label or printer-free QR code. Include the returns form, pack securely, take the parcel to a Post Office and retain your proof of postage.
Are there special instructions for perfume returns?
If returning a liquid fragrance in a box other than the original shipping box, the policy requires an ID8000 “Perfumes” label. It is included in the return email or available from a Post Office.
How do boutique or department-store returns differ?
For a Diptyque boutique purchase, contact that boutique within 28 days with the unopened item, original packaging and proof of purchase. Department stores and concessions apply their own policies.
