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Sim Local
Visit Sim LocalSim Local sells travel eSIM plans online and through its app, with physical SIM cards and setup help at airport stores. Compare destination coverage, data, validity and any calls or texts before choosing a plan.
- Founded
- Since 2011
- Headquarters
- —
- Company reg. no.
- 07915684
- Physical Store
- Yes
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About Sim Local
Sim Local began in 2011, when Irish entrepreneur Killian Whelan opened its first shop at Dublin Airport. It expanded to Heathrow in 2012. Today it sells local SIM cards and travel eSIM plans through its website, app, shops, kiosks and vending machines. The range includes individual-country and multi-destination options, with data allowances, validity and calls or texts varying by plan.
The website terms identify Sim Local (UK) as the operator; store terms name Sim Local (UK) Ltd. This active UK company was incorporated in January 2012, separately from the brand’s origins. Its airport shops offer in-person help, while online support includes email, chat and WhatsApp. Before buying, check device compatibility, destination coverage and activation instructions, and read the refund conditions for your purchase.
Contact information
Phone
Registered address
3b Rosemary House Lanwades Business Park Kennett, Newmarket England CB8 7PN
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What does Sim Local sell?
Sim Local sells travel eSIM plans online and in its app, plus physical SIM cards at airport stores. Data, calls, texts, coverage and validity depend on the plan you choose.
When did Sim Local start?
Its official history dates the business to 2011, when Killian Whelan opened a Dublin Airport shop. Sim Local (UK) Ltd was incorporated separately on 19 January 2012.
Does Sim Local have physical shops?
Yes. Its official locator lists staffed airport shops, including Heathrow Terminals 2, 3, 4 and 5. These are distinct from its self-service kiosks, vending machines and partner outlets.
How can I contact customer support?
Email [email protected] or use the website chat and WhatsApp link. The contact page advertises support 24/7 and also offers a ticket form for technical issues.
Will an eSIM work on my phone?
Check Sim Local’s compatible-handset guide before buying. Not every phone or tablet supports eSIM, and its airport guidance says physical SIM cards require an unlocked phone.
How do I receive an online eSIM?
After purchasing a plan online, follow the guided instructions in the Sim Local app or the email sent to your inbox. Read the setup guidance for your device before activating it.
Do all plans include calls and texts?
No blanket allowance applies. Sim Local lists data-only plans as well as plans with calls and texts, including selected Three UK options. Check the exact plan details before buying.
Can I cancel an unused eSIM purchase?
The published refund policy offers a full refund within 14 days of purchase if the eSIM has not been activated. Technical problems have separate conditions; contact support for help.
How do I request a refund?
Email [email protected] with your order number and the email address used for the purchase. Its refund policy also asks for a short note, which it describes as optional.
How long does an approved refund take?
The refund-policy FAQ says approved refunds are processed within 5–10 business days, depending on your payment method and bank. This starts after approval, not the initial request.
