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Rado
Visit RadoRado offers Swiss watches for men and women, with automatic and quartz models across ceramic, steel and diamond-set designs. Browse its UK online range, compare specifications and explore dedicated boutiques worldwide.
- Founded
- —
- Headquarters
- —
- Company reg. no.
- 00177501
- Physical Store
- Yes
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About Rado
Rado’s collections combine Swiss movements with materials including high-tech ceramic, sapphire crystal and stainless steel. Its UK range covers men’s and women’s designs, with automatic and quartz models in collections such as Anatom, Centrix, DiaStar and True Square. Buyers can compare case sizes, materials and functions online, while the official locator separates Rado boutiques from authorised retailers.
The UK online shop is operated by The Swatch Group (UK) Limited, a company incorporated in 1921. This is the UK seller’s history, distinct from the Rado brand and its Swiss headquarters. The UK website offers free shipping and publishes delivery, cancellation and warranty conditions. Check the watch specifications and any personalisation exclusions, and contact UK support before returning an order.
Contact information
Phone
Registered address
Sierra Quebec Bravo 77 Marsh Wall London England E14 9SH
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What can I buy from Rado’s UK website?
The UK range includes men’s and women’s watches with automatic or quartz movements. Materials and functions vary by model, so compare the exact case size, specification and collection.
Who operates the UK online shop?
The UK conditions name The Swatch Group (UK) Limited, company 00177501, as the website operator. Its 1921 incorporation is separate from the Rado brand’s own history.
Does Rado have physical boutiques?
The official locator separates Rado Boutiques from authorised retailers. It lists a Rado Boutique at Riyadh Park in Saudi Arabia; check the locator for locations and current opening times.
How do I contact UK customer support?
Call 0345 899 1857 or use the UK website’s contact form. Its footer lists phone hours Monday to Friday, 9:30am–5pm. Local boutique numbers and the Swiss headquarters are separate contacts.
How are UK online orders delivered?
The UK delivery page lists free DHL Express shipping from Switzerland, normally 3–5 business days. Engraved or embossed watches take an extra day; delivery requires a signature.
What is the online cancellation period?
UK conditions give 30 days from receipt of the last product to communicate cancellation, then up to 30 days to send goods back. Personalised products are excluded; other conditions apply.
What condition must returned goods be in?
The UK terms require new, unworn products with their warranty card and original packaging, and say broken-seal returns are not accepted. These conditions do not remove statutory rights.
How do I send back an online order?
Contact Rado first and wait for confirmation. Enclose the completed returns form and use the supplied DHL label for free UK returns. Keep proof of posting from the DHL Service Point.
Do new watches have a warranty?
New Rado watches benefit from a five-year International Warranty. The dedicated FAQ also includes watches bought from 1 May 2023; consult the full warranty terms for eligibility and claims.
What does the manufacturer’s warranty cover?
Rado’s warranty covers material and manufacturing defects present at delivery. Battery life, normal wear and accidental damage are excluded; read the full warranty terms for other limits.
