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Goldsmiths
Visit GoldsmithsGoldsmiths sells watches, diamonds and jewellery online and through its UK showrooms. Browse engagement and wedding rings, bracelets, earrings and necklaces, alongside luxury watch brands, pre-owned pieces and selected gifts.
- Founded
- Since 1778
- Headquarters
- —
- Company reg. no.
- 00146087
- Physical Store
- Yes
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About Goldsmiths
Goldsmiths traces its history to a Newcastle showroom opened in 1778. Today the retailer sells watches, diamonds and jewellery through its website and UK showrooms. Its collections include engagement and wedding rings, earrings, necklaces and bracelets, alongside pre-owned watches and jewellery. Watch brands include OMEGA, TAG Heuer, Breitling and Tissot, with styles and specifications to compare.
Goldsmiths is a trading name of Watches of Switzerland Company Limited, an active company incorporated in February 1917. Its registered office is in Leicester, distinct from the brand’s earlier origins. Client support offers phone, live chat and an enquiry form. Delivery and collection depend on the item and location; returns have conditions and exclusions, so check the relevant guidance before ordering.
Contact information
Phone
Registered address
Watches of Switzerland Company Limited Aurum House 2 Elland Road Braunstone Leicester LE3 1TT United Kingdom
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What does Goldsmiths sell?
Goldsmiths sells watches, diamonds and jewellery, including engagement and wedding rings, necklaces, earrings and bracelets. It also offers pre-owned pieces, watch accessories and selected gifts.
When did Goldsmiths begin?
Its history page says the first Goldsmiths showroom opened in Newcastle in 1778. The current trading company, Watches of Switzerland Company Limited, was incorporated separately in February 1917.
Can I visit a Goldsmiths showroom?
Yes. Goldsmiths has UK showrooms where customers can view watches and jewellery. Use its showroom finder to check locations and contact the branch about opening hours or items you would like to see.
How can I contact client support?
For order-related and general online enquiries, call 0800 085 8250 or use live chat and the contact form. The published phone hours are 9am–6pm, Monday to Sunday; chat depends on team availability.
What do I need for Click & Collect?
Wait for the showroom to confirm readiness. Only the purchaser can collect: bring your order acknowledgement, original payment card and photo ID. Finance orders have specific card and ID requirements.
Is express delivery guaranteed?
No. Goldsmiths aims for next-day delivery of eligible in-stock goods, but says this is not guaranteed. Check the product’s delivery estimate, postcode exceptions and current options before ordering.
What is the standard online cancellation window?
Notify Goldsmiths within 14 days from the day after delivery, then return within a further 14 days. Items must meet its condition, packaging and proof requirements; exclusions and legal rights apply.
Are any items excluded from change-of-mind returns?
The policy excludes customised, engraved, personalised or altered items. Earrings and cleaning products cannot be returned if tamper-proof packaging is opened; faulty-item rights are unaffected.
Can a showroom process every refund immediately?
No. PayPal and in-store-device purchases must reach the distribution centre for refunds. A group showroom can accept them for free forwarding; third-party payment types may also need extra processing.
Is an order confirmation the same as acceptance?
No. The online terms say the confirmation email records your order, while acceptance and the contract occur on dispatch unless the retailer has notified you that it cannot accept the order.
