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Dyson sells its own floorcare, hair care, air treatment and other technology directly through its UK website. Browse machines, genuine parts and accessories online, or visit a Dyson Store to try products with expert help.

Founded
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Headquarters
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Company reg. no.
02627406
Physical Store
Yes

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About Dyson

Dyson’s UK shop brings together its own household and personal care technology. Floorcare covers cordless and corded vacuum cleaners, robot vacuums and wet floor cleaners. Other ranges include hair dryers, multi-stylers and straighteners, air purifiers, fans, heaters, headphones and lighting. Genuine parts and accessories are also available, with online support to help owners identify the right items for their machines.

The website names Dyson Limited as its UK trading company and seller, separate from Dyson Technology Limited. Companies House records the seller as active and incorporated in July 1991. Customers can shop online or visit Dyson Stores, including Oxford Street in London and Bluewater in Kent. Delivery and returns depend on the product, so check its specific conditions before placing an order.

Contact information

Email

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Registered address

Tetbury Hill Malmesbury Wiltshire SN16 0RP

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What can I buy from Dyson’s UK website?

The range covers vacuum and wet floor cleaners, hair care appliances, air treatment, headphones and lighting, plus oral care. Genuine Dyson parts and accessories are also offered.

Which company sells through the UK website?

Dyson Limited is the named UK seller, company 02627406, incorporated in July 1991. Dyson Technology Limited is a separate company involved in operating the website and handling personal information.

Does Dyson have its own UK shops?

Yes. Dyson lists its own Stores at Oxford Street in London and Bluewater in Kent. Check each location’s current hours and services before visiting, as demonstrations and other experiences vary.

How can I contact customer support?

Call 0800 298 0298: Monday to Friday, 8am–8pm, or weekends, 8am–6pm. The support site also provides troubleshooting tools and an AI Assistant; specialist business contacts are listed separately.

How does UK delivery work?

Dyson lists free next-day delivery for machines, subject to ordering times and postcode exceptions. Personalised orders take longer, and parts have separate charges; check the current delivery page.

How long do I have to return a machine?

The published policy allows 35 days from receipt for floorcare, hair care and lighting, and 14 days for purifiers, fans and heaters. Check product-specific restrictions and separate statutory rights.

How do I start a return?

Use Dyson’s Return or Cancel Purchase page to begin. Its machine-return portal is free; tools, accessories and unopened formulations have separate instructions and may involve return postage costs.

Are personalised or opened products returnable?

Personalised goods are excluded from the usual policy. Products sold with hygiene seals require intact seals; cosmetics and cleaning formulations must be unopened. Faulty-goods rights remain separate.

Can I buy replacement parts and accessories?

Yes. Dyson offers genuine parts and accessories, including vacuum filters, batteries and cleaning tools. Use the model-specific support or parts pages to check compatibility before ordering.

Where can I find help with a Dyson machine?

The support site offers step-by-step troubleshooting, how-to videos and spare-part guidance. Start with your machine’s support page; contact the helpline if you need help identifying the next step.