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City Plumbing
Visit City PlumbingCity Plumbing supplies heating, plumbing, bathroom, electrical and renewable-energy products to trade customers and homeowners. Shop online or through its branches, with delivery, collection and bathroom showroom services.
- Founded
- —
- Headquarters
- Crick, Northamptonshire, United Kingdom
- Company reg. no.
- 02489546
- Physical Store
- Yes
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About City Plumbing
City Plumbing supplies trade professionals, self-builders and homeowners with plumbing, heating and bathroom products. Its range includes boilers, radiators, pipes, fittings and electrical supplies, alongside renewable-energy equipment and tools. Customers can shop online or visit branches, while The Bathroom Showroom offers a place to view bathroom products. Brands include Vaillant, Baxi, Bristan and Mira.
City Plumbing is a trading name of City Plumbing Supplies Holdings Limited, part of the Highbourne Group. The company was incorporated in April 1990, a distinct corporate date. Its About page identifies head offices in Crick, Northamptonshire. Support is available by phone and email. Delivery and collection depend on stock and location; check product details and return conditions before buying.
Contact information
Phone
Registered address
City Plumbing Supplies Holdings Limited Highbourne House Eldon Way Crick Industrial Estate Crick Northampton NN6 7SL United Kingdom
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What does City Plumbing sell?
City Plumbing supplies boilers, radiators, pipes, fittings, bathroom products and electrical parts. Its wider departments cover renewable-energy equipment, spare parts, power tools and hand tools.
Can homeowners shop at City Plumbing?
Yes. City Plumbing says it serves trade professionals, self-builders and DIY customers. Homeowners can shop online or visit a local branch, and its bathroom showrooms offer products to view in person.
How can I contact customer service?
Call 0330 678 0267, Monday to Friday, 8:30am–5pm, or email [email protected]. Have your customer number and order details ready; local branch contacts are in the branch locator.
What do I need for Click & Collect?
Wait for the Ready for Collection SMS or email, then bring your order confirmation and valid ID. Guest customers must also show the payment card used; check the branch’s hours before travelling.
Can someone else collect my order?
The collection FAQ allows another person to collect with the original email confirmation and valid ID. Guest orders also require the payment card used; confirm any practical questions with the branch.
How long is a collection order held?
City Plumbing says it holds collection orders for five working days. After that, the products are no longer reserved for you. Wait for the readiness message and contact the branch about changes.
How are deliveries made?
Deliveries are generally kerbside: the driver unloads to the nearest safe access point, and you move the goods into the property. Arrange help for heavy items and check the available delivery options.
How can I track my delivery?
The delivery page says you can use the Track My Order portal with your order number and email. A tracking link is also included in the dispatch confirmation email; contact support about delays.
What is the change-of-mind return policy?
The published policy accepts resellable items within 30 days of delivery or collection, subject to condition and exclusions. Pre-agreed account contracts may differ; statutory rights are unaffected.
Are there restrictions on unwanted returns?
Yes. The policy excludes bespoke goods, certain unsealed chemicals or electronics, broken-seal spare parts and used hygiene products. Check the full list; trade specials may incur a restocking fee.
