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1pMobile offers UK SIM-only mobile services, including pay-as-you-go credit, 30-day bundles and eSIMs. Customers can keep their number, manage usage online and contact its UK support team for help with their service.

1pMobile desktop website preview
1pMobile mobile website preview
Founded
—
Headquarters
Alton, Hampshire, United Kingdom
Company reg. no.
03592271
Physical Store
Online Only

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About 1pMobile

1pMobile supplies SIM-only mobile services using the EE network, with pay-as-you-go credit, 30-day bundles and annual options. Customers can choose a triple-size physical SIM or an eSIM for a compatible device and transfer an existing mobile number. Its online account provides tools for checking usage and managing credit, while Wi-Fi calling and 4G and 5G access depend on handset compatibility and coverage.

Based in Alton, Hampshire, 1pMobile is part of Telecommunications Management Limited, within the Telecom Plus PLC group. The service includes UK customer support by telephone and an online customer enquiry form. International calling and roaming are available, with destination-specific charges and fair-use conditions. Customers should check their selected plan and minimum-spend terms before joining.

Contact information

Registered address

Network HQ 508 Edgware Road The Hyde London, NW9 5AB United Kingdom

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Shopping help and store details.

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Which network does 1pMobile use?

1pMobile uses the EE network for its mobile service. Check the coverage checker for your location and confirm that your handset supports the network features you need.

Can I keep my existing mobile number?

Yes. Request a PAC from your current provider, then enter it in your 1pMobile account after activating your SIM. Keep the old service connected until the transfer is complete.

Does 1pMobile offer eSIMs?

Yes. 1pMobile offers eSIMs for compatible devices. Choose an eSIM when ordering your plan, then use the supplied QR code and your device settings to install it.

What size physical SIM does 1pMobile supply?

Its physical SIM is a triple SIM that fits standard, micro and nano slots. You need a compatible unlocked device, and should activate the SIM through your online account.

How can I check my usage and top up?

Use your 1pMobile online account to check your balance and mobile usage, manage your plan and add credit. Reviewing usage helps you decide whether your data allowance is suitable.

Can I use 1pMobile abroad?

International roaming is available, but charges and fair-use limits depend on your destination and plan. Check the international and roaming page before travelling.

Does 1pMobile support Wi-Fi calling?

Yes. Wi-Fi calling is included as standard on compatible handsets. Enable it in your phone settings to make calls through Wi-Fi when a suitable connection is available.

How do I contact customer support?

Call 0333 344 2278, or +44 1420 554726 from abroad, Monday to Friday, 9am to 5pm excluding public holidays. You can also email [email protected].

Is there a minimum spend on pay-as-you-go?

Yes. Pure PAYG has a £10 minimum spend per commitment period, whose length depends on when you joined. Any spending shortfall is deducted from your credit balance.

Is extra support available for vulnerable customers?

Registered vulnerable customers can leave voicemail on 07950 014555 at any time. Contact customer services to discuss accessibility needs or additional support.